Well, we could have the solution for you! Using awesome network technology (borrowed from the IT world) we now offer a Remote System Monitoring package, which means that we keep an eye on your system from the comfort of our office chairs and can often fix problems before you’ve even noticed they’re a problem. Essentially this means a much more comprehensive service offering for you and far fewer service calls to fix minor issues.
You’ve all been there with the dreaded ‘firmware update required’ pop-up that you just can’t get rid of. Now we can often make that headache go away with a simple push of a button remotely. Now that’s much better than waiting 3 days for a technician to come to your house isn’t it?
Here’s a summary of how RSM can benefit you:
- No need to wait for a technician to come to your house, and no need for you to be home
- Your own Digital Support mobile App
- Issues on your network can often be resolved before you even notice them*
- The optional remote power cycling feature can fix common devices that have a tendency to freeze or lock-up (we’re looking at you, Foxtel and Apple TV!)^
- We can alert you if you’re internet service has dropped out for a period of time or if it’s slower than it should be*
- We’ll regularly check if all your Wi-Fi points are working well and broadcasting at maximum efficiency*
*Requires Platinum or Diamond client care plan
^May require additional hardware